HomeGoods

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Reviews

• C. Brown

  Oct, 08 2018
  ★ ★ ☆ ☆ ☆
  I haven't shopped at homegoods in the past. However, I recently moved and received a gift certificate for this store.
  I visited one Friday afternoon and spent over an hour at this location shopping.
  The staff present on the floor was almost non existent if you had a question. But I found lots of great buys.
  The checkout process was another issue. The line was long and incredibly slow. Once I reached an actual cashier she seemed pleasant enough and carefully rang my purchase. Or so i thought.
  It wasn't until I got home with my purchases that I realized I didn't have all the items I had purchased.
  I returned the next day to the store and asked to see a manager. The manager happened to be right next to the cashier that I spoke with but was already assisting someone. The manger just glanced over at me but didn't speak. So I simply waited however, my patience began run out when she just kept looking over at me but moving on to other customers.
  When I realized that she clearly had no intention to assist me. I asked another staff member working on the floor to assist me. When I explained to him the issue he immediately went behind the register and sorted through various shopping bags before he found my missing bag! I really hope that the many shopping bags I saw him sifting through to find mine didn't mean that was how many customers purchases they have left behind their registers!
  He apologized for the wait and at this point the manager came over and apologized with him. To little to late in my opinion. I wouldn't return to this location. I was inconvenienced when the cashier didn't hand over all of my purchases then further inconvenienced by the manager. Not very professional.

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